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Kampala Serena Hotel

Kintu Road,Kampala,UG,Uganda 5 Star Hotel
Check in 15:00
Check Out
very poor hospitality Shivram K on 545 Reviews

Property Location Located in Kampala, Kampala Serena Hotel is convenient to Kibuli Mosque and Uganda National Museum. This 5-star hotel is within close proximity of Kabaka's Palace and Namirembe Cathedral. Rooms Make yourself at home in one of the air-conditioned rooms featuring minibars. Rooms have private balconies. Satellite television is provided for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Dining Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service.

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Kintu Road,Kampala,UG,Uganda

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Hotel Details

Internet Facility Restaurant Room Service Swimming Pool Business Center Spa Bar Audiovisual Equipment Car/Bike Rental Facilities Concierge Conference Facility Salon Sauna Shopping Steam Room

Kampala Serena Hotel

Kintu Road,Kampala,UG,Uganda 5 Star Hotel
Check in 15:00
Check Out

GENERAL

Property Location Located in Kampala, Kampala Serena Hotel is convenient to Kibuli Mosque and Uganda National Museum. This 5-star hotel is within close proximity of Kabaka's Palace and Namirembe Cathedral. Rooms Make yourself at home in one of the air-conditioned rooms featuring minibars. Rooms have private balconies. Satellite television is provided for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Dining Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a business center, and limo/town car service.

Hotel Photos

Kampala Serena Hotel 31 Images

Hotel Location

Kampala Serena Hotel

Kintu Road,Kampala,UG,Uganda
Ranked
#2 of 92 hotels in Kampala
Overall Rating 4.5 Rating from 545 reviews
Rating Summary LocationSleep QualityRoomsServiceValueCleanliness
Traveller Type business(353) couples(72) solo(38) family(33) friends(35)

What People are saying

very poor hospitality

Shivram K on 18/06/2017 19:05

I am a global traveller and i have stayed in different countries and different hotels. The basic expectation in any hotel is the hospitality which is absolutely zero with this hotel staff. There is not even a kettle available in the room forget about the coffee making stuff. This was confirmed during our booking. But we have to fight a lot get this. The hotel staff are arrogant. They confirmed the airport pickup but they didnt send any vehicle. There is no hot water coming in the bathroom. In my experience, this is a lousy hotel to stay in. Kindly avoid.

Good reception

samehshaheen on 14/06/2017 13:33

Very nice lobby and beautiful garden
Nice rooms and well furnished but smoking scent
Free wifi
Complementary minibar
Kampala is one and half hr away from airport in entebe
Will try the restaurant tonight
Surrounding area of the city looks very crowded

Great terrace in Kampala city

Orikiiriza I on 31/05/2017 09:07

Kampala Serena is nice to check out place, well situated in city centre. The hotel has a great terrace; their outdoor seating especially captured my attention. Sooner, I will find out how it feel staying in here.

Comfort, Class and Culture collide!

Reyanna H on 30/05/2017 18:14

This hotel is top notch!

You will have to go throught two security checkpoints, one at the gate and one as you come through the doors. Security is very nice and will you get through very quick.

Front desk staff is very professional and kind. If you need anythingnor have any concerns don't hesistate to ask for their assistance.

Rooms are everything you expect from this level of hotel. Rooms are very clean, very comfortable in size. Various snacks are provided as complimentary. They have a great room service selection. Housekeeping does not disturb your belongings, and they keep the room serviced well.

Our room had two seperate desks for work. There we also outlets that worked for our USA plugs which was nice since we only brought one converter and had many electronics to charge.

Food was great. Prices in the Explorer restaurant through the lobby were very reasonable! We ate the breakfast buffet at the main restaurant which is about $20 but it is a large selection of food! They do not disappoint!

I visited the spa for a steam bath and was the only patron. Mary was the women who assisted me and she was extremely kind making me feel very welcome checking on my comfort level and just having light conversation.

They have a fully equipped, full size gym. There will be no want for equipment, they have it all!

This hotel was a treat to return to after long days out and about Kampala! Cannot say enough about the kind staff! I recommend this hotel without any reserve! I have nothing negative to report and we stayed for 6 days.

5 Star Quality!!!! Amazing service!!!

MissTee256 on 30/05/2017 00:48

The service of this hotel is exceptional! As someone who resides in the UK I must say their service was as good as 5 star hotels here i London. The staff were super friendly, the hotel looks amazing and it is very clean. I visited the spa and the Italian restaurant. The staff at the spa were very professional and really made sure i was comfortable and relaxed during my treatment. The massage was very nice and i was offered refreshments afterwards. The staff at the restaurant were very friendly and engaged in conversation with me and made sure my meal was just how i liked it. The food was made in front of me which was nice and i was also given a complimentary glass of wine. Would definitely recommend this hotel to anyone, you will not be disappointed.

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Kampala Serena Hotel Kintu Road,Kampala,UG,Uganda