What People are saying
Good quality
StationToStation on 16/06/2017 15:11
Loews is a quality hotel chain. The service is great, the rooms are clean and contemporary. The lobby is small and cut up. There is a bar/restaurant on the 4th floor, where you need to change elevator banks to get to your room which isn't the most convenient if you have a lot of luggage. The hotel is on the edge of a nice area and the gritty part of downtown. There are probably better areas to stay in if you want to experience the city.
The little things count.
LL9A on 10/06/2017 07:20
The bathroom is lovely. It's personal preference, but I really appreciate a nice bathroom: specifically, this one has a fuzzy bathmat, a super strong hair dryer, and a magnifying mirror.
I hear a rumor that the higher floors even have nicer showerheads!
Everything else is fine.
Great hotel, but awkward elevators
Ron E on 09/06/2017 02:30
The hotel is great. No complaints about the room or other accommodations. The elevator situation is frustrating. You go to the 4th floor and transfer to another elevator around the corner for rooms. Then, when you need to come down from rooms to meetings on the 5th floor, you have to go back to 4th, transfer to another elevator to go up to the 5th floor. It can get confusing, but more than anything it adds a lot of time if you are going back and forth very often. If you plan to be out all day it's probably not a big deal.
Love Loews
Fred R on 08/06/2017 20:32
The staff was very friendly, the hotel was modern, clean, beautifully designed yet not ostentatious, and the rooms were spacious. For hotels at this price level, I can't really imagine doing much better. I will definitely stay at other Loews hotels.
If you are looking for a venue to host guests please consider another location
Motherof3Illinois on 07/06/2017 00:42
Let me start off by saying I have been working with this hotel for the past 8 months. My group had over 90 room nights booked (including the bridal suite for 3 nights) and we hosted a brunch in Cosmos restaurant. Here is my experience and how Loews has responded.
I checked in the day before my husband. Upon his arrival his bags were removed from his car. He tipped the gentleman and gave him his name and room number. The bags were taken to the wrong room. After much confusion they were finally located.
On Friday night I had a guest tell me they had not received a welcome bag. We were in Minneapolis to celebrate my son's wedding. I stopped at the desk at 11:30 pm when I got back to the hotel. I was told by the desk that there was a note in the computer so the guest had to have received a bag. I felt this was the same as telling me my guest was lying to me. I asked how many guests had not checked in. I was told 1. When he counted the welcome bags left at the desk there were 4. The hotel requires you to pay $2 per bag to be given to the guest. We were told it is a "union thing". I am not sure if other hotels require this but I was upset to find that 3 bags clearly had not been given out even though we were paying for this service. The front desk did not offer to deliver the bag to the guest's room so I did it.
The brunch on Sunday had been scheduled and a deposit of $1500 had been put down in August of 2016. I was also asked to confirm the total people and pay an additional amount of over $1200 the week prior. So the number of people and staff that Cosmos would need available was not a surprise. Upon my arrival on Sunday I was shocked to find out that the gentleman checking in people at the front of the restaurant was also responsible for the coffee bar area located across the hallway. We were to be charged based on how many people checked in. He came to me and told me had had lost count. I appreciated his honesty and I am fully aware he was working very hard to be in both locations. I left my event and stood at the front counting guests. My husband then took over. We were not able to eat or enjoy the event due to the stress of trying to keep out other hotel guests from our area as well as keep track of who attended. We had over 90 people who joined us that day.
I attempted to be allowed to have a 1 hour late check out on Sunday. After much arguing I was granted 30 extra minutes. The groomsmen had used our room the day before and had not been able to remove their items. I felt by the time our event ended (at 11), our guests left and the check was resolved I wouldn't have time to leave the room by 12:30. The front desk denied me the opportunity to leave at 1:00. I pulled my son and his friends from the brunch but by the time we got everything sorted and moved the event was over. I was humiliated to leave all of our guests, some who had traveled internationally to be with us, because I couldn't get a later check out. I was also embarrassed to pull my son and his friends - some who didn't get to finish eating - from the event.
I stopped at the front desk and asked for the MOD upon leaving. He told me he had said there would be no late check outs granted because they were busy. As I was trying to tell him all that happened he was taking phone calls about a $6000 bag that a guest was missing. He was more focused on that than my concerns.
I sent an email to the sales manager I had dealt with on the day after our checkout. I heard nothing from him so 2 days later I sent another email to the executive assistant manager but I again received no response. After 4 days I called the corp phone number and they referred me to the local hotel. At this point I sent an email to the GM and Loews corporate. One week after my initial email the sales manager called and spoke to my husband. He offered us a 2 night complimentary stay. I would have preferred an adjustment to my bill at the restaurant. I also do not care to go stay here again and tip their employees after the lack of service I received.
If you do stay here don't bother to use their valet service. You can self park at Mayo Clinic Square parking which is the same place they park your car. It is a short walk around the block.