What People are saying
Nothing like the photos
rianda26 on 22/11/2017 12:26
Very dated, though clean enough, noise from the construction across road non stop stop during 6 am to 5 pm, staff not very well trained or able to completely understand or give helpful instruction. Room 1002 was in need of complete redo, drapes disgusting and Windows very old, carpet worn etc. but if you can get a cheap deal and short visit does the job, location ok, places to eat and about 6 blocks from central station. Would give rating of three on value etc as would not let me add it below
Sue W on 22/11/2017 07:26
I stayed here with friends for one night, & one night was enough.
Whoever hands out the stars needs to ask to see room no. 1410 because they’re obviously only being shown a select few rooms & not what’s being offered to the general public.
The first thing we noticed was the stains on the sofa & then the stains, dirt & peeling paint on the ceiling. Then there’s the mound in the shower recess, only one coffee cup, two water glasses, no teaspoons just one dessertspoon, yet there were four wine glasses in a room with three beds. The bedside lamp was wonky as was the TV & there was an odd stain on an internal wall - water damage? I don’t know.
I do not recommend this motel if you’re staying in Brisbane, surely there is much better accommodation in the area for a similar price
May not be the Waldorf Astoria, but LOCATION, LOCATION LOCATION
Speegal on 16/11/2017 07:29
You can't go wrong with the location of this hotel. Walking distance to the Queen St Mall and the Treasury Casino. Rooms are large and basic, but they are clean. Sleep quality was good. We had a lounge area in our room which was great for catching up with friends for drinks and nibbles. On site parking was also handy - although, if you have a big4WD, don't take it, the parking is very tight. To those criticising, Ok not 4 star, if you want 4 star look for a hotel that costs $300 - $500 per night. I'd stay again for sure.
A bit dated... handled a problem I had quite poorly.
Chris B on 13/11/2017 22:11
I stayed in their fancy king room with a jacuzzi in the room. It was cool and all, but the room was rather dated versus what the pictures looked like. It was comfortable, and the staff were ok. I suppose were I not to have an awful experience, I could've given them a solid 4 of 5.
However, I left an item in my room. A watch. I immediately noticed it was missing when I was at the airport headed to New Zealand. I emailed them and they got back to me just fine, but their willingness to resolve the problem (even at my own cost, which of course is standard procedure) was very weak. They refused to mail anything to me outside of Australia, because they only use pay-on-reception shipping which does not go outside of Australia. A hotel is supposed to be accommodating for international customers. They strictly said they can do nothing for me if I'm not in Australia. This says to me that they do not welcome me as a traveler from outside of Australia. They should revise this policy and work to accommodate for any mistakes made by the customer.
Two Stars Is Probably Too Generous
Tania B on 13/11/2017 03:06
I emailed the hotel prior to our arrival to say we were flying in early from NZ and they said they would try and get us into the room early, which they did, about 3 hours after we arrived. We were pleased as had been up since 3am (midnight the night before Aust time) and needed a nap before getting out and about on our 4 day city break). The young women at reception seemed helpful and were pleasant though there was a pervasive oil smell from the kitchen/dining room which is right next to reception (and highly visible) that definitely put us off eating there during our stay.
There is renovation going on somewhere in the hotel as new hall way carpets were still covered in plastic (which looked tacky and was possibly a safety risk, in high heels or slippery shoes) and the lifts had cloth panels covering them up, which you actually had to move across to swipe the thing to get the lift to work. Hard to do that and tge floor number at the same time if you are holding any bags. There is also jackhammers going off across the road where two multistorey highrises are being demolished, floor by floor, to make way for the Queen's Wharf development. The noise was terrible, and while this is no fault of the hotel, it is something to consider if comparing to another property. The actual location was awesome and central to everything in the CBD and Southbank.
Now, the room.
Positives: Large, had the river view that was promised (& my partner actually enjoyed seeing the diggers working on the fifth story of a building, knocking it down in tiny bites with jackhammers), with a clean bathroom & working hairdryer.
Negatives: The very dated furniture included two bedside tables with lamps built into them that were hard wired into the wall and couldn't be moved. Which may have been ok with twin separate beds in that room but when they zipped the singles to form a large uncomfortable king it meant my partner's bedside was next to his side of the bed but the on mine was about a metre and a half from the bed. I tried putting a chair there instead but my phone kept slipping off the upholstery and i didnt want to risk it with a wine glass etc. So we moved a console table across to use as it was more practical. There was an ironing board but no iron. The bedding was thin and stark and two very thin worn pillows on a large bed with a huge uncomfortable ridge down the middle. Complimentary bathroom "stuff" included a vety tiny tube of conditioning shampoo and one tiny guest soap for 2 people. Glasses were in the fridge since there was no mini bar (though they still charge $100 at reception when you check in, not sure what for?)
I'm not usually a hotel complainer but after one night on that very uncomfortable bed i decided to write housekeeping a note asking if a) they could please provide an iron b) more pillows (and any chance of a firm one) and c) was there anything they could do to make tge ridge in the middle of the bed more comfortable as we like to cuddle while sleeping (exact wording). I was hoping they would be able to put a foam topper on it or something but guess what? When we came back the beds had been unzipped into singles, made up as singles and were wedged back together. I was actually too frustrated to call reception but my partner went down and talked to them and they apologised and changed our room.
Which was a bit Catch 22 because guess what? New room also had zipped single beds with exactly the same uncomfortable ridge problem. Partner went again and they were apologetic and said they would come and sort it. Five mins passed then we got a phone call asking if we could leave the room for 15 mins while they sorted it out. Came back and they had either put one mattress protector across it, or it was there already and they'd done nothing, which was useless as well. We rang reception. Two guys came up with two more thin mattress protectors (which they made a big fuss about being new) and we told them we'd put them on ourselves. On re-making the bed we could see yellow stains all over the original mattress protector, which just added to our satisfaction levels about this property. Also, beware using the tea/coffee sachets in the cupboards. I thought I'd use the cobtainer they were in for crackers one night with our wine and cheese (& wash & replace with sachets after) but there was so much gunk in the bottom I just went ewww and threw it all back in the cupboard.
My overall impression is that the young people running it are msking the best they can of a bad situation but the situation is dire. It may be reasonably priced but it's not backpacker's kind of pricing so I expected much better. Very disappointing stay but thank goodness Brisbane itself was fabulous to visit, so that made a huge difference to our trip.