197 ReviewsProperty Location With a stay at Hotel San Mauro in Casalnuovo di Napoli, you'll be near the airport and within the vicinity of Auchan Mall and Ercolano Ruins. This 4-star hotel is within the vicinity of Bourbon Hospice for the Poor and Piazza Giuseppe Garibaldi. Rooms Make yourself at home in one of the 88 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include direct-dial phones, as well as safes and desks. Rec, Spa, Premium Amenities Enjoy recreational amenities such as outdoor tennis courts and a seasonal outdoor pool. Additional features include complimentary wireless Internet access, concierge services, and shopping on site. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a 24-hour business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of small meeting rooms and banquet facilities. A roundtrip airport shuttle is complimentary at scheduled times, and a train station pick-up service is also provided at no charge.
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VIA CASAREA 45,Casalnuovo di Napoli,IT,Italy
Property Location With a stay at Hotel San Mauro in Casalnuovo di Napoli, you'll be near the airport and within the vicinity of Auchan Mall and Ercolano Ruins. This 4-star hotel is within the vicinity of Bourbon Hospice for the Poor and Piazza Giuseppe Garibaldi. Rooms Make yourself at home in one of the 88 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include direct-dial phones, as well as safes and desks. Rec, Spa, Premium Amenities Enjoy recreational amenities such as outdoor tennis courts and a seasonal outdoor pool. Additional features include complimentary wireless Internet access, concierge services, and shopping on site. Dining Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include a 24-hour business center, audiovisual equipment, and express check-in. Event facilities at this hotel consist of small meeting rooms and banquet facilities. A roundtrip airport shuttle is complimentary at scheduled times, and a train station pick-up service is also provided at no charge.
Rating from 197 reviews
Location
RoomsServiceValueCleanliness
Ronaldo L on 26/08/2017 00:10
I don't know about the other reviews but we had a pleasant experience with this hotel .For the amount we paid it's definitely worth it. Very friendly staff most especially Lorenzo from the front desk. He was very helpful, accomodating and friendly. Made us feel like home and even go above and beyond his duties just to make us comfortable. Probably true that the location is not ideal but its a decent hotel to stay if you just need a place to stay for a night before or after your flight to Naples. Had good breakfast choices and food was good. They have a free shuttle that can take you to the nearest train station if you need one.
andrewjohnbaxter1966 on 26/07/2017 21:57
Miles from anywhere, inaccessible to most airport taxis with a 25-35 Euro ride and the cost of your phone roaming as no one knows where this is a scruffy and shabby location with horrible views miles from any public transport or basic amenity. The hotel shuttle was not operating and upon complaint after seeing a spartan and shabby smelly room the receptionist said it's not my problem, you booked on booking.com and there is no refund. Zero customer care only to show us another room smelling of smoke. After not being able to get through to booking.com after holding for half an hour decision reached to abandon this miserable place and to pay another taxi driver 30 euros to take us back to airport where I booked new accommodation.
I've stayed in hundreds of hotels in my life and experience of this place combined with the complete lack of support from booking.com was one of the worst experiences I have had. Stay away from here at all costs or stay overnight in the Pompeii ruins where you will get more comfortable accommodation and better customer service. The attitude of staff to my complaint beggared belief.
Jake J on 30/06/2017 06:19
Pros and cons:
1. Nice staff! Always tried to help!
2. Wifi was out BUT we called and they fixed right away.
3. Pool was closed BUT they gave us free pass to the gym next door (after some haggling:)).
4. Restaurant was fine--not world class but then you're also not paying world class prices for the rooms.
My take: do not come here expecting a four-star hotel because it isn't one. It's a decent hotel in a struggling area run by nice people. Period. If you want a really nice place, stay somewhere else and pay for it. If you need a place to stay for a night before an early fly out, stay here.
Megan S on 24/05/2017 15:21
We unfortunately had this booked by a travel agent. It was a sketchy neighborhood and thought the taxi driver was lost. We couldn't leave the hotel and ended leaving without a refund after the first night. My bed was actually broken when you sat on the end of it. The pool doesn't look like the photos and the food was average. The only bonus of this place was the reception staff were lovely and as helpful as they could be. Do not stay here with kids especially. You live and learn. I should have read trip adviser before agreeing to staying there!
GeorgeHoogvliet on 07/05/2017 20:15
We stayed there for a week
The staff is very friendly and helpfull. The rooms are clean and the wifi is very good. Very good breakfast and we also ate in the hotel restaurant once which was good as wel. Free save parking. We would recommand this hotel!
