8513 ReviewsProperty Location With a stay at Secrets Capri Riviera Cancun All Inclusive in Playa del Carmen, you'll be convenient to Tres Rios Ecopark and El Camaleon Golf Club. This 4.5-star resort is within the vicinity of Guadalupe Church and Mamitas Beach Club. Rooms Make yourself at home in one of the 290 air-conditioned rooms featuring iPod docking stations and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies where you can take in ocean and garden views. Cable programming and DVD players are provided for your entertainment, while complimentary high-speed (wired) Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and handheld showerheads. Rec, Spa, Premium Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and a health club. Additional features include complimentary wireless Internet access, concierge services, and an arcade/game room. If you'd like to spend the day shopping, you can hop on the complimentary shuttle. Dining Take advantage of the resort's 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges. Business, Other Amenities Featured amenities include a business center, an Internet point, and a computer station. Event facilities at this resort consist of a ballroom, banquet facilities, and a meeting/conference room. Free valet parking is available onsite.
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Carretera Federal 387 Chetmal Cancun, Km 299,Playa del Carmen,MX,Mexico
Property Location With a stay at Secrets Capri Riviera Cancun All Inclusive in Playa del Carmen, you'll be convenient to Tres Rios Ecopark and El Camaleon Golf Club. This 4.5-star resort is within the vicinity of Guadalupe Church and Mamitas Beach Club. Rooms Make yourself at home in one of the 290 air-conditioned rooms featuring iPod docking stations and plasma televisions. Your room comes with a pillowtop bed. Rooms have private balconies where you can take in ocean and garden views. Cable programming and DVD players are provided for your entertainment, while complimentary high-speed (wired) Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and handheld showerheads. Rec, Spa, Premium Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a nightclub and a health club. Additional features include complimentary wireless Internet access, concierge services, and an arcade/game room. If you'd like to spend the day shopping, you can hop on the complimentary shuttle. Dining Take advantage of the resort's 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges. Business, Other Amenities Featured amenities include a business center, an Internet point, and a computer station. Event facilities at this resort consist of a ballroom, banquet facilities, and a meeting/conference room. Free valet parking is available onsite.
Rating from 8513 reviews
Sleep QualityRoomsServiceValueCleanliness 
juanita1021 on 18/06/2017 04:15
Cons: food was just Ok. Best thing I found were the hamburgers and hot dogs served at the pool during lunch. Our room was on the corner, and it was very loud (ice machine nearby, housekeeping and random carts being pushed by at all hours). Our bathroom had termites. Just a little annoying when I would step on wood dust on the bathroom floor. (I never saw the bugs though) . Showers had hot water 1 day out of the 6, other days it was just lukewarm. We got talked into listening to the presentation on being a Vacation Club member. They don't take no for an answer very well. I wish we would have declined that presentation in the beginning, but oh well!
Now to the good stuff!
Pros: entertainment staff was AMAZING! played sand volleyball and took Spanish lessons with Yoshi! He's fantastic!! (Please tell him Juan, Juanita, Concha, and Pedro say hola!) Karla, Francisco, Jocelyn, and Veronica (I think is her name) are all just wonderful. They really know how to engage everyone and make things fun! The shows during the evening were great... lots of talented people and it was nice to have something different every night. Casino night was fun! Regina is an awesome blackjack dealer. The hotel staff was beyond friendly and went out of their way to make you feel welcome! They greet you with a smile every time you see them and even more special when they remember your name! Rooms were beautiful--even though a little outdated. Bartenders made delicious drinks! Spa is very nice!
I loved the resort atmosphere. It isn't overly big, and just small enough that you see the same people most nights. Beach was nice, but small. We had a cabana for a few days, and that's perfect and the way to go! You are away from the "craziness" of the pool/swim up bar, but can hear and see the action from afar.. all while staring at the ocean.
Overall, I enjoyed this resort! I needed just a few more days there.... maybe next time! I will definitely go back!
evilearl on 17/06/2017 17:51
We were told a garden view room would be plenty of room with 2 beds and for 3 people..WRONG! Way small, no room to move. Went down to the desk, Jorge tells us to get a bigger room, it will be another $320.00 for the week, checked in on Sunday, but can't get the other room until Tuesday, ( what an upsell). Thursday our ac leaks, water all over. Good thing we were in our room at the time to get our clothes out of the closet or they would got all wet. Took them a very long time to get to our room and start cleaning up the water, and getting the ac fixed. The activity staff was great. The food was fair. They try to upsell you on everything. We were disappointed in the room/ rooms and more important, the management didn't care. I emailed 2 different times and no reply. I noticed they only reply to the good reviews on this site. Hmmm. The secrets in Jamaica was much better. If we came here first, we would never step in a secrets again.
jim t on 16/06/2017 02:12
The experience that Linda and I had at Secrets Capri was exceptional . From Ivan (junior) in VIP services, which I highly recommend you look him up for help, Hugo and Luis for such a great on the beach dinner experience, Jazmin our concierge who gave us a memorable experience, Patricia at the spa desk who was there for a lot of questions, Concepcion who kept our room during the day a nice experience along with Ricardo who took care of our room in the evening. Let me also mention Alberto my go to guy on the beach and the coco café, very pleasant character. I would also like to give a big hand to the Apple personnel at Secrets Capri for helping with our extended stay for flight change and resort arrangements. Our walks along the shore line in the morning catching the morning sun as the day woke up. No problem finding a place under a beach polapa or a place around the pool. Saulo in the buffet dining restaurant always had a smile and seemed to enjoy his job. Thank you also to Mario in the spa for his kind attendance in the hydrotherapy. I must say that the critters, especially the raccoons, were a little daring while dining on the beach and the Coati around the trash containers made nighttime walks not so pleasant. We hope to return next year.
Jim and Linda from Delaware
wendylu44 on 15/06/2017 23:09
This is a great resort, would recommend it to everyone! The staff is great and will take care of all your needs. Several choices for food and it is all great. Everything was so clean and they have a great room service menu. When you are at the pool or beach they bring you drinks and really take care of you. Would definitely stay again.
AnnettePar on 15/06/2017 22:45
We just arrived home from a 5 day stay at Secrets Capri. We visited this same resort in 2014 and enjoyed it so much we decided to return for this vacation. The most important thing I want readers to know is that the people (staff) make this resort! From the moment you step from the transport car and walk into the lobby, the staff is there to greet you and make you feel welcomed. We can honestly say that not one employee doesn't have a smile on their face from morning to night! It's this type of customer service that reaps repeat customers. Would like to mention a few stellar individuals that made our stay great....Eddie, Isabel and Roberto in the Riviera café, Teresa and Geovanny at the pool, Oscar Aldana and Carlos at Himitsu prepared a special meal for us, Fernando and the entire concierge staff went above and beyond and made our daughter's engagement so extremely special. Hector and Fernando with the entertainment are just great! This resort may not be the fanciest and yes it could use some TLC but I promise you will have a terrific time! Just remember...you are on vacation and enjoy!
