36 Reviewsn?9; 3-room apartment 90 m2 on 2 levels; on the ground floor: entrance hall. Upper floor: living/dining room; 1 double sofabed; open-hearth fireplace and satellite TV.
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Brotalupi; Strada Provinciale 108 di Granaiolo Castelnuovo Orlo,Castelfiorentino,IT,Italyn?9; 3-room apartment 90 m2 on 2 levels; on the ground floor: entrance hall. Upper floor: living/dining room; 1 double sofabed; open-hearth fireplace and satellite TV.
Rating from 36 reviews
Location
RoomsServiceValueCleanliness 
Seamus O on 17/11/2017 21:40
I returned to visit this Hotel after a few years since my last visit. I was part of a party of four men working locally. I found that the Hotel has been enlarged and improved but still retains its Bavarian charm. It is a wonderful and welcoming hotel with lots of facilities for those who want to use the pools and wellness facilities. It has a very relaxed atmosphere but is extremely well run. The staff are very friendly and helpful. It is absolutely spotless in every area. In fact it is one of the cleanest and best maintained hotels I have ever seen in Europe, within its class. Service was faultless. It provides lots of little extras to please all. The local beers are very nice and the food is traditional Bavarian. I enjoyed the buffet breakfast and the salad bar. My room was very nice, clean and comfortable. It had a balcony and the feel of a ski chalet. It is well worth a short visit especially for couples or those with kids. In my view it is most suited to adults, although on my previous visit my own children were young and loved it. My only minor criticism is the lack of an English language food menu to help foreign visitors to choose a dinner. That aside the staff were more than willing to help the client, if you ask them. There is a new nice bar to watch sport and meet locals and touring German nationals. I certainly look forward to my next visit.
Adrians_Quests on 07/02/2017 18:40
Had an overall pleasant stay during last weekend at this resort.
The hotel has an appropriate parking lot at no additional cost with direct access to reception and rooms.
Is also handicapped friendly with appropriate access platforms and elevators. The cleanliness is great in the entire facility. Rooms are well tailored, large and quiet.
The personal and services are almost great however after heaving an unpleasant experience I had to downgrade the quality of customer service. Didn't want to impact on all employees since would have had been unfair... Therfore by departments as follows:
Reception, professional, friendly and hospitable.
Massage, excellent and with reasonable prices. Didn't have such a great service in a very long time. Excellent +
Room cleaning team, excellent, clean and competent service.
Restaurant waiters, excellent, offering a friendly and professional service.
Cook at the plate, unprofessional and definitely with a need on brush up on her customer service approach. The lady in this position managed to display attitude and with her entire provocative stance managed to ruin a breakfast that just started under great auspices. Without trying to insinuate anything believe the tipping pot located in front of the plate should be removed. The lady was preferential in service and as I mentioned, totally inapropiate and abrasive. Trying to whash-out situation subsequently doesn't help too much. Therefore consciously subtracted points for this incident. (If details needed, ready to provide) Bottom line I'm there to relax and not to be challenged by personal. My time, my money, no excuse.
Menu, excellent, delicious, we'll presented and very tasty... Only positive comments for the chefs...
Facility offers plenty of places for retreat, with visible efforts to include new developments in daily wellness programs. Kind of compact however with the great advantage of heaving everything available on a reasonable space.
Saw a few couples with children however to be honest with you sometimes children are children and therefore are becoming disturbing. As I mentioned before there is an elevator, rooms are spacious and clean with direct access to wellness areas and restaurant.
The daily menu consist in breakfast (excellent), coffee time (same) and dinner (very exclusive bufet). There is also a possibility for a five course A la Carte Menu, excellent as well. Menu is very diverse and we'll prepared, offering a welcome enhancement to the daily relaxation program.
After check-out there is the possibility to use the wellness part of facility for about €10 per person. Changing room and showers available as well as lockable storage place.
Was very pleased with my room 113.
Overall a great experience and wellness weekend.
julie111super on 28/06/2016 18:55
This Hotel is very good for a Spa Variation. If you want to relax and get nice treatments, this is the place to go. Also good food is served and vegetarians and people with a Special diet will be happy als well.
René D on 14/06/2016 07:50
Nice hotel with friendly staf members.
The rooms have enough room to place an extra sofa and table.
Had some (minor) problems with the tv (empty battery of the remote)
Nice balcony with chairs and a table.
Separate toilet is a BIG plus.
Bidet, shower to complete the room.
The hotel has also a swimming pool.
