Southern Cross Atrium Apartments

What People are saying

Comfortable stay and excellent staff

poltor on 15/11/2017 04:17

This hotel provided a clean and comfortable stay with many amenities and supports and great customer service.

The apartment-size units are private and don't get daily cleaning service but had cleaning staff and others there to help you if you needed it. The room had a fridge, microwave, kettle and tv which enhanced your stay. The hotel had a free swimming pool and barbecues to use. Location wise,the hotel is a relatively convenient 10-15 min walk to main attractions in Cairns (the market, outlet shops and the esplanade) and a 15min drive or $20 cab ride to the airport.

The front desk is only open from 7am-7pm but an off-hours attendant was always prompt and helpful for late check-in or other needs that arose. I initially thought this would be an issue but had all my needs addressed and so it ended up not being an issue at all.

You can book daily tours to the Great Barrier Reef, rainforest or other attractions and reserve and pay at the hotel front desk and the tours will pick you up and drop you off right in front of the hotel. Very convenient.

The hotel restaurant had tasty food but was a bit pricey. Plus there were no coffee/tea/juice refills allowed despite the price warranting so.

There is no elevator to the units, which means you may need to carry your luggage up 5-10 steps to your room. However, staff offered to help carry your luggage for you so this isn't always an issue.

Even with a few manageable limitations, I give this a hotel a 5 because of its outstanding customer service. Beth at the front desk was extremely friendly, professional, and helpful. She answered our questions about what to do in Cairns and surrounding area, gave us recommendations on which tours best met our preferences and budget, and went above and beyond to make our stay more comfortable (e.g detailed instructions, maps, helped us make arrangements or answer questions she could not answer etc.). I give Beth a gold star for customer service!

Overall, a very pleasant and enjoyable stay! Highly recommend!

Cairns- Inner City

Katrina W on 15/11/2017 02:33

I found this accomodation to be excellent. I did a booking online. It had everything we wanted. Pools spas Bbq close to shops.

On arrival the staff were friendly and knowledgeable. We made tour bookings and got great deals.

We had a ground floor studio apartment eith pool access. King size bed large bathroom and cooking facilities.

While it is close to a railway line we did not hear any trains.

Off street parking. In fact pur car didnt move till we left Cairns.. worth a look.

Mixed review

EmilyJH1993 on 13/11/2017 07:18

Pros:
free wifi, lovely pools, clean, close to shopping centre, good kitchen, nice rooms with a balcony, secure car park

Cons:
No noise curfew (very loud at nights), no controlled drinking (people with big bottles of vodka around the bbq area up until very late), the apartment doesn't get cleaned once in 6 nights and you have to pay for extra towels, no lifts and it is extremely difficult to carry cases up them (not suitable for anyone with walking difficulties), really loud cleaning staff in the morning, you have to pay a $200 bond on arrival, reception staff are very overworked (on the phone at the same time as checking us in although she was very nice), there is a poolside bar but it only opens 7am-10am therefore it is not a bar.

Good apartments with good location

Avanika24 on 07/11/2017 15:16

Nice fully equipped apartments.
Nice location near to supermarkets like coles kmart etc.
walkable to esplande and even reef fleet terminal if you can walk for 20 mins.
Resturants also nearby.
Overall nice stay if you want a kitchen

night check in terrible, Cairns lovely, location good

jody330 on 31/10/2017 09:35

Travelled up from Tassie, via Melbourne. Unfortunately, flight was delayed and Chantelle and I arrived at the Apartment complex late evening. We were expecting a welcoming "checking - in" experience as we were tired. However, main reception was closed, so rang the night phone, quite a few times, some gent answered who I couldn't understand and was slurring his words. Eventually he appeared and Chantelle asked him if he had a nice room for us, he was very crotchety and short-tempered and says "yeh whatever you booked, they are all the same," basically take it or go somewhere else.- in not so many words!!!
My bestus- Chantelle was really peeved by his cantankerous and crusty attitude.
Certainly not a good first impression!!!!!!!!!!!!!!!!!!!
I then asked him how to get to the room, he pointed at a map and says just over there, again not helpful!!!!!!!!I couldn't get that close to him as when he was explaining he absolutely reeked of cigarettes.
We couldn't find the stairs to our room and shouted over to night reception man and said "is this the way?" he just ignored us. It took us a while to find the way but neither myself or Chantelle wanted to speak to this man again.
Room was a bit pokey.
Location was great, next to shopping centre and short walk to ferry and on to green island.
Went in snorkelling and semi sub, you must do this if you are here.
Lovely walking in the rainforest and interesting markets at Kuranda.Nice Japanese ice cream sold there.
Chantelle and I were out most days so didnt experience other apartment staffs much, so to conclude, rooms and facilities average but customer service worse than bad.
Don't forget your sunblock here!! LOL