424 ReviewsProperty Location Located in Colonia del Sacramento, Unique Luxury Colony is convenient to Theater Bastion del Carmen and Spanish Museum. This 4-star hotel is within close proximity of Colonia del Sacramento Plaza de Armas and Colonia del Sacramento Plaza Major. Rooms Make yourself at home in one of the 86 air-conditioned rooms featuring minibars. Rooms have private balconies. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers. Rec, Spa, Premium Amenities Pamper yourself with onsite massages and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee. Business, Other Amenities Featured amenities include a business center, limo/town car service, and audiovisual equipment. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided for a surcharge (available on request), and free parking is available onsite.
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Rambla De Las Americas 100,Colonia del Sacramento,UY,Uruguay
Property Location Located in Colonia del Sacramento, Unique Luxury Colony is convenient to Theater Bastion del Carmen and Spanish Museum. This 4-star hotel is within close proximity of Colonia del Sacramento Plaza de Armas and Colonia del Sacramento Plaza Major. Rooms Make yourself at home in one of the 86 air-conditioned rooms featuring minibars. Rooms have private balconies. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include phones, as well as desks and complimentary weekday newspapers. Rec, Spa, Premium Amenities Pamper yourself with onsite massages and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare. Dining Enjoy a meal at a restaurant or in a coffee shop/caf. Or stay in and take advantage of the hotel's 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Buffet breakfasts are available daily for a fee. Business, Other Amenities Featured amenities include a business center, limo/town car service, and audiovisual equipment. Event facilities at this hotel consist of conference/meeting rooms, small meeting rooms, and a ballroom. A roundtrip airport shuttle is provided for a surcharge (available on request), and free parking is available onsite.
Rating from 424 reviews
Sleep QualityRoomsServiceValue
Cleanliness 
alvimangles on 06/01/2015 23:43
What do I mean.!!
Colonia has one of the best sunsets in the world, so depending how long you stay you must find a great spot to clap the sunset...
At the Colony they have a viewing balcony just for this purpose..so enjoy it..
Now the hotel says 5 star but it is not.
The rooms are ok but walls are thin...the service way below par..
The outside pool is small compare to others..
The Spa and indoor pool is the best bet..BUT to get to it you must go thru a tunnel under the road!!
Food is good..
In high season they have many activities for kids and kids club... also in peak season they provide 1/2 pension food meaning you must have it!!
Over all this could be a great hotel, if only the owners believe so and did something about it...
Summary stay for the Spa and View the rest you can do better elsewhere.
Guilherme B on 04/01/2014 10:40
Terrible hotel. The staff was very rude, my bedroom had cigarettes smell, and they didnt move a finger to
Fix it. the hotel is too dark, and there's only a tiny light into the room. Play room is abandoned. a room service, changing towels, making up the bed, (it was 9pm) was very late. When i complained about it , the man at the reception said: "there's always a first time". They're not kind to the guests. Such a pretty city and such a bad hotel, that's melancholic. f*** them. i do not recommend for anybody
MinistryGM on 02/01/2014 21:59
Very good hotel with plenty to do. Rooms are quite big with Asian decoration, Although they may have some greater detail distinction. The facilities are very spacious, has a large pool in which multiple activities are performed and other heated in-door pool. To highlight the spa is amazing with two minimalistic yacuzzys where you can perform many activities.
The breakfast buffet is complete and very well served. On the second floor has the reading room with a big piano and where guests usually gather to watch the sunset over the river. The staff is super friendly and kind. IIt has many more sectors where you can read or listen to music. Great hotel with good price-quality relationship to enjoy the shore of Rio de la Plata.
SGB2202 on 02/01/2014 18:31
It´s a real shame this former Kempinsky hotel hasn´t been well maintained to its previous standard. The rooms are very spacious and comfortable but the paper thin walls may disrupt your rest by your next door neighbour´s conversations, telephone rings etc. According to the Receptionist all rooms have that defect and those on the top floors complain about hearing the restless pigeons on the roof. The Hotel as such is huge and attractive, in parts very sunny, but the main problem is that it is DIRTY. Plain dirty. We spent 5 nights over the New Year and could see over and over again the same areas had not been dusted or swept, or if they had the gathered leaves remained piled up untouched throughout our stay, wiaiting for someone to pick them up.
During our 6 days there we used the pool but had to complain to the lady outside the Spa area because the pool was covered by small black insects(like small flies) so you couldn´t swim without being covered in them, We really made use of the showers to wash out after coming out of the pool. The day we arrived there were about 12 kids playing in the pool with rubber balloons filled with water, very popular in South America during Carnival. The remnants of those remained floating in the pool till we left. The bottom of the pool floor was never swept and cigarette buds could be seen, The wooden deck surrounding a side of the pool was broken in parts and some planks out of place: an accident waiting to happen! Even the pool area opened at 8.30am staff never came to clean, re arrange the chairs/tables or pick up the previous day´s bottles and glasses till about 11.00am. The chaise were dirty and sticky so we had to cover them with complimentary towels provided by the hotel.
The New Year´s Eve Dinner was nicely prepared and a delightful singer entertained us with internationally reknowned songs which everyone could follow. Even though we didn´t go to watch, on our first 2 nights 2 international films were shown in the hotel´s cinema close to the restaurant.
I agree with some of the comments provided by other contributors regarding the restaurant and housekeeping staff: Some were lively, enthusiastic and eager to help while others just didn´t seem to care. But we obtained very good service after we tipped the staff after requesting a change of pillows and more clothes hangers (our double room only had 3!)
My suggestion to the hotel would be to hire more cleaning/,maintenance staff, especially someone with a strong attention to detail to improve the general well-being of the guests. This is the first time I ever complain about a hotel´s cleanliness.
C4life08 on 30/12/2013 02:25
Staff was inconsiderate and rude with me when I asked for an extra towel and said they didn't have any. When my sister went to ask the same thing suddenly their tone changed and they were willing to accommodate her. They said they would send up the towels right away. The towels never came. Additionally, the pillows had bugs on them and the lights are never turned on in the common hotel areas..not sure if this some terrible idea to save money. Finally, the WiFi service is awful and can't be accessed consistently from within rooms. It only works in the common areas of the hotel, which as I mentioned do not have lights.
