What People are saying
Not so good experience
lifearya on 18/06/2017 10:49
This is a late review of our Darjeeling trip. We took a suite room of a hotel. Firstly we were provided with a dirty not so maintained room. The bathrooms were shabby. The room heaters did not work well. We stayed for quite few hours and then reported to the manager. The manager was ready to allot a different better room to us. It could have been done when we came but not sure what went wrong. Anyways, the room was bit cleaner but lots of things to improve.
Positives-
Very nice view from the hotel rooms and lobby.
Corteousness of staffs.
Negatives-
Suite rooms were unimpressive.
Heaters did not work well.
Restaurant staffs were inattentive. Many times we ordered for something and we got something else.
Food were not pretty tasty and over expensive.
The location of the hotel is very high from mall road. As a result, you would have to take 150Rs. ride to go to mall road and do some shopping.
Awesome hotel with a great view
Harshang_Solu on 10/06/2017 06:00
From outside look it seems very normal hotel but as soon as we entered it was mind blowing.. we got duplex room on top floor with spectacular views of valley and city.. we can feel clouds touching us..👌🏻👌🏻
Food was great with lots of variety..
A must stay hotel in Darjeeling ..
Excellent property, may be a little short staffed?
LejNomad on 06/06/2017 19:31
After a slightly negative experience at a Summit property in Gangtok, I was a little apprehensive about what I could expect at Darjeeling. And it didn't quite start that well when the slightly uppity manager greeted me while talking to someone on the phone. He then snootily told me to take care of my phone and camera, as "customers tended to forget these things", which hurt even more since at the Gangtok Summit, our earphones had indeed been "lost" (more about that in a separate review). The rest of the staff and the room itself though more than made up for the snob's behaviour (luckily we didn't have to deal with the guy again). The room was great, the food was the best we had in our entire holiday, and the rest of the service staff polite and eager to oblige, though we did have some trouble during breakfast on the final morning, which is probably because they seemed to be operating with staff numbers that were not really built to handle volume(a problem I saw throughout my Sikkim trip).
Awesome experience
Shruti S on 06/06/2017 05:29
The hotel provides good stay with awesome food and friendly staff. The hotel is relatively new, little far from the Mall road, but had escalator to cater to old. They can improve their service though.
Overall had a pleasant stay !!
Brand upholds the value
ar2510 on 04/06/2017 17:13
This is a 3 star hotel but has all facilities of 4 star. Staff is well trained and educated compared to the other hotels found in hill stations. Food is good- nothing exceptional but yes you would wish to try everything in their breakfast buffet. They serve dessert in morning as well :)
Location is pretty much bad- you will have to take a cab from market located down the hill. It is on a steep hill and is cab-only for people not used to climbing/fitness routine. It serves you a beautiful view of Kanchenjunga. One imp. thing they do have heaters in cold season of Darjeeling.