475 ReviewsProperty Location With a stay at The Ritz-Carlton, Charlotte, you'll be centrally located in Charlotte, steps from Time Warner Cable Arena and Blumenthal Performing Arts Center. This 5-star hotel is within close proximity of Charlotte Convention Center and Duke Energy Headquarters. Rooms Make yourself at home in one of the 146 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Relax and take in city views from the privacy of your room. Cable programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature double sinks and televisions. Rec, Spa, Premium Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 2 mi. Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Charlotte? This hotel has 12,000 square feet (1115 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. Limited parking (subject to charges) is available onsite.
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201 East Trade Street,Charlotte,NC,United States of America Property Location With a stay at The Ritz-Carlton, Charlotte, you'll be centrally located in Charlotte, steps from Time Warner Cable Arena and Blumenthal Performing Arts Center. This 5-star hotel is within close proximity of Charlotte Convention Center and Duke Energy Headquarters. Rooms Make yourself at home in one of the 146 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Relax and take in city views from the privacy of your room. Cable programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature double sinks and televisions. Rec, Spa, Premium Amenities Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a spa tub. Additional features include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 2 mi. Dining Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Business, Other Amenities Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Charlotte? This hotel has 12,000 square feet (1115 square meters) of space consisting of conference/meeting rooms, small meeting rooms, and a ballroom. Limited parking (subject to charges) is available onsite.
Rating from 475 reviews
Sleep QualityRooms
ServiceValue
Cleanliness 
R3772VGrebeccak on 19/11/2017 13:58
Not as good as the first time we stayed here, when we were greeted with champagne, but still a good time. The gym is very nice and had complimentary headphones which was very useful as I'd forgotten mine. The common areas were FREEZING and it was only November. The housekeeping seemed not able to pay attention to privacy signs, which lead to an embarrassing encounter but, otherwise, a pleasant stay.
Diane T on 14/11/2017 01:24
Went to be a friends for birthday celebration. Hotel was amazing from services available - pool, spa, fitness center, and restaurant - to the staff who could not be nicer or more accommodating. Fabulous experience
Trisha D on 12/11/2017 00:52
The spa environment was average to say the least. I booked the experience for a friend and myself to celebrate her birthday. Her services included a Massage, Salt Scrub and Hot rock massage. Her room was cold, the bed was cold she informed that esthetician that she was cold, she was not offered a room where the table was heated since the room she was in the table was broken and did not heat up. So her toes were blue and she froze during her salt scrub, which was cut short by 20 minutes. The hot shower was a welcome break. Her scrub was followed by a very lack luster, unremarkable massage, which again her feet were blue. The esthetician providing the massage avoid whole parts of her body by not massaging or scrubbing in the chest, feet, or buttock areas. It did not seem that she was of the caliber esthetician that I would expect at the Ritz. We finished our services by dining in the pool area, that was also cold and the hot tub was down for servicing. Our food was ok but, piece of stem or plastic in the cupcake was an unwelcome surprise. As we departed the spa we wanted to provide feedback on our experience, so we spoke to the Spa Manager Jillian. What Jillian offered was a condescending attitude towards myself and my guest. I was offended by the service recovery that she offered and the manner in which, she addressed our concerns about the staff that provided our services for the day. To top it all off her comment about the plastic or stem in the cup cake was "at least it was free. Totally, missing the point that there are certain service expectations that accompany the reputation and price point of the Ritz Carlton. If I had wanted a just ok day I could have easily gone to Spa Envy and spent a fraction of the cost of the services that we had received. I truly felt taken advantage of and would not recommend this experience to anyone.
argosyinc on 06/11/2017 18:24
Stopped by the Ritz for a quick drink and a bite, as we wanted to explore why this hotel charged 3x the price of other hotels in the area. Bought a confection from Coco, which is attached to the hotel, and went to their lobby lounge. The overall lobby is small, dated, and more like a 3 star hotel. The bar tables were visibly dirty, the seats old, and the entire 15 minutes we were there, not one person came up to us to see if we wanted anything. I was truly incredulous at the lack of luxury of this supposedly luxury brand!
On the way out, I spoke with 2 staff people and asked them what was so special about this hotel that it was able to command such a premium. They said there was a nice winebar on the 16th floor, and a good spa, but that one could go to either without being a hotel guest. I also asked them for recommendations of neighborhoods to explore while in town. All they could come up with was to visit the "historic district" but were unable to give clear directions on how to get there, or even give me the name of a single shop or restaurant in said district which I could put into Google Maps to navigate there.
While I have never rated a hotel I haven't actually stayed in, my experience at the Ritz was so uninspiring, and the decor and scale so poor, that even if they had magnificent rooms I wouldn't recommend paying the premium. We stayed at the Westin which was clean, modern, and perfectly nice, but a 3rd the price.
jeffrey204 on 06/11/2017 18:06
Excellent facility. Great staff. Centrally located. Very clean rooms and great beds. For extra space book an executive suite-- 1000 sq ft gives plenty of room to spread out and a connecting room is also available. The bathroom is particularly nice and the suite has an additional half bath. The staff fulfills all requests and is extremely friendly. Great stay.
