The Star Hotel

What People are saying

Not bad, glad we paid for a premium room.

James S on 14/11/2017 16:24

You get what you pay for with this place. I went for a better room, so we got quite a nice room at the top of the hotel, its a relatively quiet part of town
Good breakfast, but it is a creaky old place with thin walls.

This place simply needs shutting down.

Luke W on 23/10/2017 10:53

My colleagues and I stayed at the Star Hotel a couple of weeks ago and I have never stayed in a ghastly hole like it. I've made several complaints to the management team and received no response either, so let this review serve as a warning.

I'm not normally one to complain about places but this hotel is truly horrendous. A strong smell of cannabis is obvious throughout the hotel, almost to the point where I was questioning whether this place is a front for something else. I'm sure they're growing the stuff. Along with the smell, I sat in the 'lobby' area for around 15 minutes and saw lots of dodgy people coming in and out of the hotel looking very shifty.

We had two twin rooms and they could not have been more different. One room on the first floor was the smallest hotel room I've ever seen with two beds in it. I had a shower as soon as I'd checked in and within two minutes the whole of the bathroom floor was flooded. The window ledges are all rotting and there's next to no security. Our towels were filthy and stained and so was our bedding. There was a spot of blood on mine. The TV didn't work either.

The room upstairs (I point out that the previous room was the modern design of the two) was huge. I think it was for a family as it had a couple of double beds, a single and a sofa bed. The room looked like it'd had no attention paid to since the 80's. My colleagues in this room had the pleasure of smelling weed from the corridor all night and were awoken by water dripping from the ceiling onto their head. By the time we left the hotel the bed was soaked. I have a video but I'm not sure how to upload it to Tripadvisor...

The breakfast is gross. That's all you need to know.

The 'parking' that is provided is on a first come first served basis so if you're checking in relatively late, there is no parking. If you were checking in early I'd be inclined to say there is no parking either as the car park is tiny.

I honestly think this place needs shutting down or needs some serious money spending on it. Save your own money and go elsewhere. If people keep booking rooms in this hole then it'll continue to be crap.

Worst Hotel Imaginable

13_DBLE on 23/10/2017 10:01

This hotel is awful; not because it over promises - on sites like Booking, Tripadvisor and Expedia, and then fails to deliver, but because it over promises and then doesn't even try to deliver, consequently by the time I found out what it was really like, the hotel had had my money, I was 400 miles from home, and they knew it.
Its difficult to know where to begin, so here goes.
I booked on Expedia - talked up as an 'Old coaching inn', I paid £90 for a standard double. Not exactly bucket and spade prices. It may well be an old coaching inn, but that description itself set expectations of comfort, service and homeliness. On another site the hotel describes itself as 'unfussy'; what they didn't say was that they were unfussy about everything that staying there involved.
Arrived at 7.30 pm; asked for a meal, only to be told "We don't do food at weekends, go to Wetherspoons next door"
The "Standard double" - room 2 - was decorated in the style of a 70's porn movie. Silver wallpaper, a bed with cut glass diadems on the head and at the bed posts. OK, no two peoples tastes are the same. Except that the cut glass diadem on the bed head was broken, so I had to sleep with a shard of broken glass a couple of inches above my head. When I mentioned that this might be a hazard the night manager told me "Its pot luck on a saturday night; that room is actually one of our better ones".
I eventually found the missing shard of broken glass, with my bare foot when I stepped on it. I bled a bit onto the carpet but when I mentioned this to reception, and handed in the broken glass, it was taken without a word. To the hotel, just in case you are wondering, my fellow guest, who is a urologist, suggested a tetanus jab.
What else? Well the advertising said the room had a hairdryer - it didn't. It also said it had a telephone. It didn't. It also said it had a desk. It didn't; it had a shelf with a kettle. True, the advertising didn't say there would be a wardrobe in the room; just as well, because there wasn't one, so my clothes for Sunday lived over a chair for the night.
The shower was filthy - I had to remove a 3" long gobbet of hair from the shower tray. the bedside lights didn't work, one had a bulb missing, the other was broken.
I mentioned this to the night manager; he just shrugged his shoulders and gave me a card with the owners contact details. "Send her an e-mail on Monday if you don't like it" was his response.
I walked away from the breakfast. Suffice to say that "Fresh Orange Juice" does not come from a 'from concentrate - no need to refrigerate' tetri-pak from the cash and carry, it comes from an orange.
This hotel's business model is clear - I won't ever stay there again but they don't care about that; they've had my money for deceptively advertised and sub standard accommodation. I've gone, so it's just wait for the next mug punter to come along. There is enough throughput of revellers and cruise ship passengers in that area, so they intend, I guess, to just keep drawing from that - seemingly bottomless - well.
Awful. I would be ashamed to do business this way.

Overnight before Cruise

ARWMN on 22/10/2017 13:13

Nice place, but awkward to get to and small but adequate car park.
Bar is nice and quite reasonable, bedroom small but again adequate for an overnight stay.
The en suite almost as big as bedroom and new.
The breakfast buffet was good and plenty of choice, however check on booking that breakfast is included, we thought it was but wasn’t.
Shame they don’t do dinner but there a great Weatherspoons next door.

NO fire safety procedures in place. Very Dangerous!

DO123456 on 17/10/2017 16:08

I've backpacked around third world countries and enjoyed the facilities more and felt safer than here.

We were woken twice during the night. The first time was at 5am because a group of men in the room above us were having a fight. After an hour of them throwing themselves around the room, walls, ceilings and light fixtures shaking, we were so worried we went to complain to reception. He went to tell them to "keep it Down" - didn't receive an apology from anyone.

Woke a couple of hours later by a fire alarm to utter confusion. Not a single member of staff knew how to deal with a fire alarm - Luckily for the guests of the hotel, it was a false alarm from someones deodorant. This was after 10 minutes of milling around in the lobby with no direction from staff....who just grunted when we asked. And again no apology when we were told it was a false alarm.

No one asked how our stay was when we checked out, we were just grunted at by a member of staff. - We wanted to complain but decided against entering into a conversation with an uninterested and rude member of staff.

Moaning aside, please please don't stay here. It's an old and tired building with clearly no fire safety procedures in place.