258 ReviewsProperty Location You'll be centrally located in London with a stay at TOP Kensington Gardens Hotel, steps from Whiteleys Shopping Centre and close to Royal Albert Hall. This hotel is close to Trafalgar Square and Big Ben. Rooms Make yourself at home in one of the 24 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include direct-dial phones, as well as minibars and coffee/tea makers. Rec, Spa, Premium Amenities Make use of convenient amenities, which include complimentary wireless Internet access and concierge services. Dining Take advantage of the hotel's room service (during limited hours). Business, Other Amenities Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Parking is conveniently located nearby.
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9, Kensington Gardens Square,London,GB,United Kingdom
Property Location You'll be centrally located in London with a stay at TOP Kensington Gardens Hotel, steps from Whiteleys Shopping Centre and close to Royal Albert Hall. This hotel is close to Trafalgar Square and Big Ben. Rooms Make yourself at home in one of the 24 guestrooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include direct-dial phones, as well as minibars and coffee/tea makers. Rec, Spa, Premium Amenities Make use of convenient amenities, which include complimentary wireless Internet access and concierge services. Dining Take advantage of the hotel's room service (during limited hours). Business, Other Amenities Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Parking is conveniently located nearby.
Rating from 258 reviews
Sleep Quality
Rooms
ServiceValueCleanliness 
Liv M on 17/11/2017 08:46
Things that I liked about the hotel:
- 2 minute walk to Bayswater tube station
- 10 minute walk to Hyde Park
- 15 minute walk to Notting Hill
- Staff were friendly
- Quiet street location, but close to shops and amenities
- bathroom was lovely, newly renovated.
- clean hallway and reception
- clean bedroom and bathroom
Things that I didn’t like about the hotel, that did NOT ruin/affect my trip:
- Townhouse property meant no lift and many stairs
- Having to ring the intercom to get in after 5pm
- No plugs by the mirror in the bedroom so couldn’t do my hair in a mirror
- No room service (there is no restaurant, you have to go next door to the Phoenix Hotel)
- WiFi was a bit hit and miss.
- Furniture was a bit cheap and wonky. Especially the bed side tables and lamps which felt like they would collapse as soon as I put anything on them.
- toilet seat did not stay up (which bothered my partner, not me)
Things that I didn’t like about the hotel, that affected my trip:
- Sound travels! On our last night were were kept up by people who were in the room above us. I did ring the reception desk (at Phoenix Hotel next door) but nothing was done about this. I was actually advised to go and “sort it out myself”. Which I did, but was highly frustrated as I had to get dressed and trudge about on the upper floor looking for the room. Which wasn’t ideal at midnight, especially when you had to be up early the next day for your coach.
- Room was very small and stuffy, especially as we stayed for 5 nights.
- window didn’t open very far and air con didn’t work or if it did work it was loud and made a constant whirring noise.
Would only stay here again if for one night, would not recommend for longer periods.
Stephanie O on 13/11/2017 23:13
My mother and I stayed for one night in a twin bedroom. This hotel is beautiful! It's walking distance from Bayswater underground station and an entire street of resteraunts and shops, and even Hyde Park. The bathroom and room itself were very clean and spacious. We had a lovely view of the square infornt of the hotel from the second floor. We did arrive later so we needed to pick the key up form the sister hotEl but this wasn't a problem at all and the staff were very pleasant. An electronic fan was provided in the wardrobe however we didn't need it as we found it a little cold but once we got into bed we were fine. As the windows are old they did not keep out the noise, we heard nearly everything in the street but again this wasn't a problem because the hotel is along a side street which was quiet enough.
I would definitely recommend this hotel for a short or long stay and I will most definitely be staying again.
Ruth M on 03/11/2017 13:32
I stayed for 1 night here in a single on the ground floor. The room had everything I needed though there was no decaf coffee. I hadn't booked breakfast but it was available for free. Good selection continental breakfast & the helpful staff made decaf coffee for me. Good value for London & handy for tube, shops & other amenities. Just looked at booking again but it's not available for the dates I need. But I'd definitely stay again.
Vanessa S on 21/10/2017 20:12
This hotel is a great location - walking distance to Kensington Palace and the shops and areas around, as well as two tube stations. It felt like you were in a more residential area, which was nice. Our guess is that it was once apartments, now converted to a hotel. It is affiliated with the Phoenix hotel next door - which means reception is only there 8:00am - 5:00pm Monday to Friday. So you need to stop at the Phoenix Hotel to either drop off or pick up your room key if you are outside those timeframes. This wasn't a bother, we just didn't expect it. Room was standard sizing for Europe and clean. Staff were quite nice! No complaints at all.
eline463 on 20/10/2017 19:48
Great hotel in a nice area close to all the shops and the underground station. Hotel was clean, plenty of room and very comfortable. Didn't expect much but was positively suprised. Staff was nice as well.
