Compostela Suites Apartments

What People are saying

Amazed by the amount of stupidity and rudeness....

MLA74on 09/08/2017 12:17

Honestly, I feel guilty for booking this place. It is one of those never again situations.

A friend came to visit with her 2 kids and husband and they wanted a hotel with a decent pool and not too expensive. This place looked promising, had some nice reviews on booking.com but.. oh my... what a fool I was.

We checked in, which took nearly 2 hours because on a Friday afternoon 15.00 with 200 guest arriving, you have 2 check in girls at the reception only. Great.

We finally go to our room, there were other guests in it! If they weren't, we could have laid our hand on all their personal stuff with nobody knowing about it. It is a dangerous and inexcusable mistake to make. We called the reception, we had to get back down to make the change. Now this place has 4 different buildings and a localized reception at the front, of course we were in the back, with luggage, 2 small kids and we had to drag everything back down and walk back. At reception, we tried to jump line since we called and said to report and they made us wait again being rude in the process.
The other guests went down as well and started yelling at the girls, which meant we were helped with some more urgency. We had a new room key and we were offered 1 free breakfast. They should have given us a lot more than just a lousy breakfast.

The room was pretty big, enough closet space, it looked clean but the kitchen was empty and the baby crib we ordered wasn't there. We called reception again and were made out for rotten fish as this was only available on booking and this was too late so this was our stupid mistake. We did order it on booking, called them, had them check the system and it was there 2 days after booking, it should be 3 weeks after as well. The girl said she saw it in the system, threw the phone down and we had a baby crib 20 minutes later in the room, parked in the door, the rest we had to do ourselves.

The kitchen had 2 mocks in it and nothing else. We had to rent the rest at the reception for €20 deposit. When we returned the box, we were asked for a paper which we never got, so the girl refused to get us our €20 back, with another girl saying it's fine, let them go, cause she knew what kind of weekend we had. If she hadn't, bye bye €20 deposit? It wouldn't have surprised me.

At this time, we are 3 hours after arriving at the hotel and it hasn't made a smashing impression. We were hungry, there is a cafeteria so lets get something to each and chill out. We are such fools.

The croquettes we ordered were still frozen inside. We told them, sent them back and instead of making us a new bunch, we got the same fresh out of the microwave smashed down at our table. We ordered a ham and cheese sandwich, which came without cheese, we were delivered a slice of cheese on a separate plate.Build half your own sandwich.

The next morning, we went to the pool and it is a nice pool, there is a smaller pool for kids and the water temperature was great, there is a life guard who looked fairly uninterested at all times, but we had a great time.

When we got back to the room, it hadn't been cleaned, we called reception who said she'd take care of it and must have forgotten about it cause nobody came that day. Or the 3 days after. We called every time, we complaint at the front desk and were told we should have complained more often and if we didn't like their service, we should have booked a real hotel.

Trust me, we will in the future. There is a better hotel with a big pool on the other side of the highway, with a shuttle bus that goes to all 3 terminals instead of only to terminal 1 and where staff is more helpful, better trained and where there are more food options with better service nearby. We didn't expect 5 star quality for an apartment suite. But if the fundamentals are wrong at a hotel, there is no point of staying there. At all.

What a disaster.

Relax And chill getaway

Kirk Son 27/07/2017 19:46

Booked a quick. 4 day summer break and picked compostella suits.

Upon Arrival it was good.. Clean, tidy very homely feel.. Then we settled in and explored... Very good apartments and extremely clean..

Everything we asked.for.was supplied easily.. Staff was great

Pool was perfect

Weather perfect

And the airport shuttle. Was amazing picked us up Within 5mins of calling and super quick and efficient

10/10

Does what it says on the tin.

number1nuton 20/07/2017 17:00

Ok first off, if you are looking for an east commute to Madrid centre, go some place else... I was attending a convention nearby so this place was excellent. No bells or whistles but exactly what was advertised. Clean, cheap and a pool. Aircon was adequate and dealt with the 44 degree heat without issue. Rooms cleaned daily and they even replaced a key for me without question. If you're looking to be pampered.. go stay in the Hilton.

Lovely

xmmdon 17/07/2017 07:57

Took 20 minutes to get to the centre by taxi. Hotel was clean and spacey, all the staff were so friendly . Pool was lovely, just wish it was open past 21:00 h. There was also a free shuttle to Madrid airport. I would stay here again.

Location, Location, Location--NOT

SerwonHAon 10/07/2017 14:40

This hotel is TOO far from the city center of Madrid. It takes at least one and one-half hours to travel by subway/bus/walk to get back and forth from this hotel's location to the city center of Madrid--cost <5 Euros one way. If you travel by taxi--cost is dependent on traffic--varies 38 Euros to 19 Euros. It is very close to the airport. Although the accommodations are clean and overall nice, it was very noisy. The walls are paper thin and the halls "echo" with everyone coming and going! Terrible acoustics!!! The breakfast cost 6.95 Euros and was overall pretty good. The waite staff however were rather rude and unaccommodating--I only noticed this in the morning. Late afternoon/evening the waite staff were quite pleasant.