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from 23rd to 30th July between 12am to 6 am
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| FMN | |
|---|---|
| PNR | |
| Carrier Code | |
| Refund Status | |
| Generated By | |
| Generated Date | |
| Updated By | |
| Updated Date | |
| Note: The refund processed to the client might be partial refund in case of partial cancellation. | |
PNR Refund Info Search:
Note : Please place the order reference number(FMN) in the cancellation queue for refund.
FAQs
Indigo
+- What is the amount refunded for a flight I missed?
- In case of a missed flights/ no show, all statutory taxes and User Development Fee (UDF) /Airport Development Fee (ADF)/ Passenger Service Fee (PSF)/Airport Security Fee (ASF) will be refunded wherever applicable.
- What is a credit shell?
- It is a credit note created against a cancelled PNR to be used for a future booking, for the same passenger/s.
- When and how do I get a credit shell?
- If your flight is suspended due to the COVID-19 outbreak, a credit shell has been automatically created by us against your PNR
- Where can I view my Refund status (Credit shell or refund)?
- You can easily view your credit shell or Refund Status on your itinerary. To retrieve your itinerary and check your Refund Status Visit https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO → FMN*: → PNR*:→Search
- How can I redeem my credit shell for IndigoBooking?
-
You can now easily make an online booking using your credit shell.
- Proceed to search for a New Booking On via portal.
- Enter the same passenger name to linked to your booking
- On the payment page, select ‘use credit shell'
- Click on the ‘Redeem’ button
- Click on confirm for the Ticket confirmation.
- Can I use my credit shell partially?
- Yes, and balance can be used before expiration of credit shell.
- Can I combine two credit shells to make one reservation?
- Only one credit shell can be redeemed in one reservation.
- Do I have to show my e-ticket confirmation email at the airline check-in counter?
- Yes, you will have to show either the e-ticket confirmation email or the print of e-ticket at the airline check-in counter.
- I do not want credit shell and want my money back?
- The flight cancellations are due to the lockdown imposed to manage the outbreak of corona virus. That is why we have created a credit shell for all bookings which have been cancelled, valid for 1 year from the date of issuance for the same passenger(s).
- Till when can I cancel/ refund my booking online?
- On domestic flights you can cancel/ refund till 2 hours prior to flight departure
- What are the terms and conditions associated with credit shell?
-
Below are the terms and conditions of credit shell policy usage:
- The credit shell is valid to book until 1 year from the date of creation. You may choose your travel date as per your convenience.
- The credit shell is non-transferable. It can be used for travel only by those customers who were booked in the original PNR.
- In case of multiple passengers, the amount will get equally divided and utilized accordingly.
- Can a Full refund be obtained on a Flight cancellation?
-
- Pre lock down: From 24th March 2020 Till May 31 2020 for flights which have been cancelled, we have protected your booking amount in the form of a credit shell.
- Post lock Down: Before 24th March 2020 Penalty applicable.
- Present: Yes, a refund on a Flight cancellation can be obtained. Refund is subject to airline approval.
- Do I need to print the ticket again in case of partial cancellation?
- You are not required to take the print again, as ticket details for passengers travelling remain same.
- When can I do web check in for Indigo ?
-
- It is mandatory for all passengers to check-in online 48 hours and 60 min before the scheduled departure of their domestic flight.
- It is mandatory for all passengers to check-in online at any time within 2 hours prior to the scheduled departure of their international flight.
- https://www.goindigo.in/web-check-in.html
- What is the process of Web check in IndiGo?
-
- Visit the online check-in https://www.goindigo.in/web-check-in.html
- Enter your surname and booking reference/PNR to initiate your check-in.
- Select the passengers you'd like to check in. You may be asked to enter advance passenger information if required by the destination country.
- How can I check my Indigo flight status?
- https://www.goindigo.in/edit-booking.html?linkNav=edit-booking_header
- What is the process of the ticket refund?
-
- The refunds will be made on the same channels through which a passenger paid for the booking
- If you pay through your Agency account Frag id : Immediate refund
- if you pay through your Debit , Credit Card or Net banking : 7 to working days
Spice Jet
+- How do I check my flight status?
- https://book.spicejet.com/RetrieveBooking.aspx
- What is a credit shell?
- Credit Shell is a form of credit note which can be used to make a new booking as well as to book ancillary products with Spice Jet for the same passenger (s) for future travel.
- Till when can I use this credit shell?
- For bookings cancelled between 25th March, 2020 to 3rd May, 2020 credit shell can be used for travel on or before 28th February, 2021 and for bookings cancelled between 4th May,2020 to 31st May,2020. Credit shell can be used for travel on or before 31st March, 2021.
- How can I check my credit shell balance?
- You can easily check your credit shell balance on your Itinerary in just 3 steps: Visit www.spicejet.com → Manage booking → Enter PNR Number and Email/Last Name
- Will I get refund for bookings made during the lockdown period?
- Yes, as per the recent DGCA guidelines for refunds, all new bookings made between 25th March’20 and 14th April’20 for travel date between 25th March’2020 and 3rd May’2020 are eligible for a full refund.
- How do I check the state-wise guidelines for air travel?
- Please visit https://www.spicejet.com/HealthProtocol.aspx to check the state-wise guidelines for air travel within India.
- What is the amount refunded for a flight I missed?
- In case of a missed flights/ no show, all statutory taxes and User Development Fee (UDF)/Airport Development Fee (ADF)/ Passenger Service Fee (PSF)/Airport Security Fee (ASF) will be refunded wherever applicable.
- Where can I view my Refund status (Credit shell or refund)?
-
- You can easily view your credit shell or Refund Status on your itinerary. To retrieve your itinerary and check your Refund Status
- Visit https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO → FMN*: → PNR*:→Search
- I do not want credit shell and want my money back?
- The flight cancellations are due to the lockdown imposed to manage the outbreak of corona virus. That is why we have created a credit shell for all bookings which have been cancelled, valid for 1 year from the date of issuance for the same passenger(s).
- Till when can I cancel/ refund my booking online?
- On domestic flights you can cancel/ refund till 2 hours prior to flight departure
- Can I alter my name in case I am not able to travel and transfer my ticket to another person?
- Currently, the tickets are non-transferable; hence, name changes on a confirmed reservation are not permissible. You will need to cancel your ticket and book a new ticket with the new passenger's name. Cancellation charges, if any, will be applicable accordingly.
- Do I need to print the ticket again in case of partial cancellation?
- You are not required to take the print again, as ticket details for passengers travelling remain same.
- How do I web check in Spice jet ?
-
- Visit https://book.spicejet.com/SearchWebCheckin.aspx
- You have to enter your PNR Number along with last name or email I'd. Carry the printout of your boarding pass and drop your check-in baggage at the drop counter.
- For domestic flights, you can web check-in between 48 hours to 2 hours before scheduled time of departure.
- How do I print my e-ticket?
-
You can print your flight tickets from. Please find via portal the
steps:
- Log in to via.com
- On your Dashboard - click on Print Ticket
- Select the booking and Print your ticket
- What is the process of the ticket refund?
-
- The refunds will be made on the same channels through which a passenger paid for the booking
- If you pay through your Agency account Frag id : Immediate refund
- if you pay through your Debit , Credit Card or Net banking : 7 to working days
Go Air
+- How can I cancel my reservation?
- You can choose to cancel the booking by paying the applicable cancellation fee
- Where can I view my Refund status (Credit shell or refund)?
-
- You can easily view your credit shell or Refund Status on your itinerary. To retrieve your itinerary and check your Refund Status
- Visit https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO → FMN*: → PNR*:→Search
- Can I reschedule a booked flight for a future date due to the COVID-19 crisis?
- Yes. If you have currently booked a flight and were not able to fly due to the COVID-19 situation then you can reschedule the flight. Go Air is saving the PNR for 1 year. This helps you redeem your flight anytime.
- Can I obtain refund on cancellation of an itinerary?
- You can obtain refund on cancellation of an itinerary. When you cancel the ticket on via portal or in airline website the amount gets refunded after the applicable cancellation charges are deducted for General normal cancellation.
- When can I do web check in for Go Air?
-
- Visit https://www.goair.in/plan-my-trip/web-check-in
- Web check-in is available from 72 hours to 01 hour prior to departure for flights within India
- Web check-in is available from 72 hours to 02 hours prior to departure for international sectors
- How can I check my Go Air booking status?
- Visit https://www.goair.in/plan-my-trip/manage-booking
- How can I change my reservation for cancelled flight?
-
- Free rescheduling for bookings made for departure till 31st July Fare difference, if any, will be applicable
- To reschedule your booking for departure beyond 31st July, a rescheduling fee would be applicable. Fare difference, if any, will be applicable too.
- In case we are unable to operate any of the scheduled flights, you will be accommodated on an alternate flight (-/+24 hours) from the original date of travel
- If we’re unable to accommodate you on an alternate flight, a full refund will be provided without any penalties.
- What is the process of the ticket refund?
-
- The refunds will be made on the same channels through which a passenger paid for the booking
- If you pay through your Agency account Frag id : Immediate refund
- If you pay through your Debit , Credit Card or Net banking : 7 to working days
- How many hours prior to the departure can I change or cancel my ticket?
- Changes or cancellations to booking must be made at least 2 hrs prior to the scheduled departure time.
- Can I obtain a refund policy on my cancelled flight due to covid 19?
-
- Yes, Booking made from 25 aug 2020 , Airline is providing full refund(Refund is subject to airline approval).
- Booking made before 25aug 2020 pnr’s will be protected.
Air Asia
+- What does “I want to change/cancel my flight” mean?
-
- You can change your flight(s) as many times as you wish for bookings made on or before 3rd June 2020 with flight departure before 30th June 2020 for travel up to 31st October 2020 with no flight-change fee and no fare difference fee
- FREE Unlimited Date Change is applicable for existing bookings for travel period before 30th June 2020. Not applicable for bookings made on or after 3rd of June 2020.
- How many days Credit shell is valid?
- Full Credit Account (Credit Shell) Valid for 365 days
- I have received an email that my flight has been rescheduled, and the new flight does not suit my travel plan. What should I do if?
- You can reach us on 08041431000 or you can email us on support@via.com/international@via.com
- What to do if My flight is cancelled by Air Asia?
-
If your flight has been cancelled by Air Asia between 23rd March -
31st August 2020
You can reach us on 08041431000 or you can email us on support@via.com/international@via.com - Where can I view my Refund status (Credit shell or refund)?
-
- You can easily view your credit shell or Refund Status on your itinerary. To retrieve your itinerary and check your Refund Status
- Visit https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO → FMN*: → PNR*:→Search
- How do I web check in Air Asia?
- Visit https://www.airasia.com/check-in/en/gb
- How can I check my Air Asia flight status?
- Visit https://www.airasia.com/member/search?culture=en-GB
- What is the process of the ticket refund?
-
- The refunds will be made on the same channels through which a passenger paid for the booking
- If you pay through your Agency account Frag id : Immediate refund
- If you pay through your Debit , Credit Card or Net banking : 7 to working days
Air India
+- How do I web check in Air India?
-
- Visit https://ota.airindia.in/vandebharat/Default.aspx
- You have to enter your PNR Number along with last name. Carry the printout of your boarding pass and drop your check-in baggage at the drop counter.
- How can I check my Air India flight status?
-
- Visit https://bookme.airindia.in/AirIndiaB2C/Manage/Retrieve
- To check your PNR status, search for PNR on the website and click on the button that says, “Click Here”. You will be redirected to Air India IC website, where you may access your PNR within seconds.
- What is RA – Refund Application?
-
- Air India [AI] has suspended the refunds process option through GDS effective 21st MAR 2020 and effective AUG 2020 Air India as started accepting through the RA process.
- The RA process is a manual process of Approving, Authorizing and processing of refund post validation. With the current scenario, RA process would take 90+ working days.
- How to get the RA details of my PNR?
-
- You can extract/retrieve the RA details of your booking / PNR from the URL link https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO
- We are updating the RA details along with their status on daily basis [ 5 days a week] and approved PNR is refunded to the original form of payment [Wallet/Credit Card/Debit Card / Net Banking]
- How to check the RA status?
-
- As there is NO mechanism to update the status on a real-time basis, we are updating the possible information manually [only when the PNR is approved/rejected] on dedicated
- PNR Refunds status link - https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO
- How can I contact Air India?
-
For Air India-AI: Should you need to reach out to the Customer
Relations team for any grievance redressal. Call 24x7 Customer Care
numbers 0124-2641407 / 020-26231407 / 1860 233 1407
From MTNL / BSNL lines and Mobile/landlines of most private telecom operators in India only.
Email ID contactus@airindia.in & traveldocs@airindia.in - Can I use my ticket partially and ask for refund of a sector which is not in sequence of travel? e.g: for a ticket issued London Delhi Amritsar Delhi London, I do not want to use London Delhi Amritsar or Delhi Amritsar or Delhi Amritsar Delhi, Can I apply for part refund or refund of unused sector?
-
- The re-issuance can be done at the nearest or any Air India City/Airport Booking office as per governing fare rules.
- If the passenger continues to travel as per the sequence of the ticket breaking the journey in between there may be no refund value for the unused sector. Please check with airline Air India City office before making any changes.
- What is the process of the ticket refund?
-
- The refunds will be made on the same channels through which a passenger paid for the booking
- If you pay through your Agency account Frag id : Immediate refund
- If you pay through your Debit , Credit Card or Net banking : 7 to working days
Air India Express
+- If the modified ticket fare is lower than the original fare, will the airline credit the difference in money to my account?
- No, the difference in fare would not be refunded.
- Till what date can I modify my booking for my travel?
- You may modify your booking for travel within 31st December 2021.
- Can I reschedule my Air India Express flight due to Covid-19 breakdown?
-
- Air India Express allows one free date change for all bookings made till 30th April 2020 with travel till 30th Sep 2020. You can modify your booking for travel up to March 2021. Fare difference if any will be applicable.
- You can visit City Office or contact Call Centre 0091-44 -40013001 and 0091-44 -24301930 Email id: customersupport@airindiaexpress.in..
- Can a refund be obtained in case I am unable to travel?
- Only the airport/ government taxes will be refunded on cancellation of repatriation bookings irrespective of cancel request time.
- Why am I charged for cancellation when I did not cancel my flight and the cancellation is done by the airline?
- The airline has suspended the flights due to government regulations. We are providing full value of your current booking when you rebook for your travel within 31st December 2021.
- What would happen if I cancel my booking?
- Depending on when you made the booking and what is your travel date, cancellation charges may apply.
- How can I check my Air India Express flight status?
-
- Visit https://www.airindiaexpress.in/en/manage/manage-booking
- To check your PNR status, search for PNR on the website and click on the button that says, “Click Here”. You will be redirected to Air India Express website, where you may access your PNR within seconds.
- Is web check in available for Air India Express?
-
- Visit https://www.airindiaexpress.in/en/choose-your-seat
- The web check-in facility in Air India Express allows you to select your seats up to 12 hours before the departure time. Through web check-in
- Where can I view my Refund status (Credit shell or refund)?
-
- You can easily view your credit shell or Refund Status on your itinerary. To retrieve your itinerary and check your Refund Status
- Visit https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO → FMN*: → PNR*:→Search
- What is the process of the ticket refund?
-
- The refunds will be made on the same channels through which a passenger paid for the booking
- If you pay through your Agency account Frag id : Immediate refund
- If you pay through your Debit , Credit Card or Net banking : 7 to working days
Vistara
+- When can I cancel my reservation?
- Cancellation of a booking is permitted up to two hours prior to the scheduled departure of the flight for travel within India and up to 3 hours prior to the scheduled departure for International travel.
- Am I eligible for a refund?
- Yes, refund of fares is in accordance with the associated fare rules. All unutilized taxes are always fully refundable.
- Will I get refund for bookings made during the lockdown period?
-
Domestic Ticket purchased effective 18th June 2020 till further
notice; Full refund without any penalty will be permitted on all
domestic flights.
Note : Endorsement copy and Full refund VCR remark to be updated on the pnr. - Is there any other documentation required by Vistara for travel?
- Passengers would need to fill a self-declaration form at the time of booking/check-in. For more details, visit www.airvistara.com
- Where can I view my Refund status (Credit shell or refund)?
-
- You can easily view your credit shell or Refund Status on your itinerary. To retrieve your itinerary and check your Refund Status
- Visit https://www.viaworld.in/bdo?action1=PNR_REFUND_INFO → FMN*: → PNR*:→Search
- Is web check in available for Vistara Airline?
-
- Web check-in is available 48 hours prior to scheduled departure time and closes 60 minutes prior to scheduled departure time for domestic flights.
- Web check-in is available 48 hours prior and closes 120 minutes prior to scheduled departure time for international flights.
- You can check-in on our website www.airvistara.com by clicking on the ‘Check-in’ tab on the booking widget.
- How do I check the status of my Vistara flight?
-
- Vistara airline PNR status check
- Go to https://www.airvistara.com/trip/
- Click on the Manage My Booking option. Enter the Booking Reference Number and your last name. Click on the Submit option.
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