Complaints
  • Email:support@via.com
Group Desk
  • Phone:080-4143 1000
  • Press 3 on IVR menu for Group Desk (working hrs 09:00am to 08:00pm Mon-Sat)
  • Email:groupdesk@via.com
Accounts Queries
  • Accounts - 080 41431000 IVR - 9
  • Email:accounts@via.com
  • Fax (Accounts) : 080 40433044
  • Mail Challan at updates@via.com (Deposit will be updated in 30-45 min)
Flight Queries
  • Phone:080-41431000
  • Phone:080-67620000
  • Domestic : IVR press 1 (working hrs all days 24/7)
  • Email: Support@via.com
  • Internationl : IVR 2 (working hrs 08am to 09pm all days)
  • Email :international@via.com
Agencies/Franchisee Queries
  • Phone:080-4143 1000 : On IVR press 8 (working hrs 09:00am to 06:00 pm Mon-Sat)
  • Email:franchise.support@via.com
Money Transfer,Top up & Others
  • Phone:080-4143 1000 :IVR press 7 (working hrs 08am to 11pm on all days)
  • Email:moneytransfer@via.com
Railway Queries
  • Phone:080-4143 1000 :IVR press 4 (working hrs 08am to 10pm from Mon-Sat
    08am to 08pm on Sun)
  • Email:railwaycell@via.com
Hotel / Holidays Queries
  • Phone : 080-4143 1000 :IVR press 5 (working hrs 09am to 09pm Mon-Sat )
  • Email Hotels : hotels@via.com
  • Email Holidays : holidays@via.com
Buses & Cars
  • Phone:08041431000 : IVR press 6 (working hrs 08:00 to 00:05 )
  • Email : buses@via.com
  • Email : cars@via.com
FROM 1ST APRIL 2017
DO NOT DEPOSIT MORE THAN
₹1,90,000
IN CASH
As per Government regulation (269ST), effective 1st April 2017, please do not deposit above ₹1,90,000 in cash, in a day into Via Account to avoid heavy penalty(equivalent to amount deposited)
HOW TO TRANSFER THE MONEY?
Please deposit the cash into your account and transfer it to Via Account through online modes like RTGS, IMPS, NEFT etc.
THINGS TO KNOW
  • Recently, the Indian government has proposed new section 269ST in the Income Tax Act, 1961 as per the Finance Bill, 2017 whereby any cash receipt in excess of Rupees One Lakh Ninety Thousands Only ( ₹1,90,000 ) in a day will be liable for equal penalty in the hands of the recipient. In view of the above amendment, the Company hereby notifies all its Associates to strictly follow the following guidelines while carrying out monetary transactions with the Company .
  • No Individual/ entity will deposit any cash into the Company's Bank account unless he/ she/ it meets all of the following conditions:
    1. The Associate will not use the Permanent Account Number of the Company;
    2. The Associate will provide the Permanent Account Number along with self-attested copy of the Permanent Account Number relevant to the deposit i.e., His/ Her/ Its Permanent Account Number or Permanent Account Number of ultimate customer;
    3. The Associate will not do cash deposit of Rupees One Lakh Ninety Thousands Only (₹1,90,000) or more:
      1. in aggregate from a person in a day;
      2. in respect of a single transaction; or
      3. in respect of transactions relating to one event or occasion from a person
  • Any deviation from the above guidelines will be taken seriously and can result inter-alia in termination of the Agency contract, impounding of any cash/ money so deposited by the Associate without any further intimation/ action needed from the Company.
  • The Associate understands and acknowledges that the Company is entitled to information with regard to source of any monies being deposited in the Bank Account of the Company and the Associate shall, upon demand, without demur or dispute, inform the Company of any such source of monies.
  • It is intimated that from immediate effect that all cash deposits made by The Associate in the Bank Account of the Company, will not be credited to the FRAG/FRAN ID/FRAG Account maintained by the Company for The Associate and will be kept in a suspense account of the bank with which such cash deposit is done by The Associate till such time the Company is satisfied of the adherence of the above guidelines by The Associate.
  • Further, if any Associate is found in contravention of depositing the cash deposit in excess of the above limit, his/her/its FRAG/FRAN ID/FRAG Account will be suspended till the written explanation in satisfaction of the Compan's management is provided and the Company will have right to impound the cash so deposited.
  • The Associate hereby unconditionally indemnifies the Company from any action taken by any government agency (including Tax department) in the event of non-compliance of any relevant law by The Associate.
Click here for Frequently Asked Questions

Use of this website constitutes acceptance of User Agreement, Security Policy, Privacy Policy and other applicable Terms and Conditions. VIA is trademark of EBIX Travels Private Limited (formerly known as FlightRaja Travels Private Limited)