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FAQs
- 1. What is ?
- 2. Do displayed room rates include service fees and/or taxes?
- 3. What are my payment options?
- 4. How will I know when my reservation is confirmed?
- 5. How do I search for a hotel in a certain area?
- 6. How can I change or cancel my hotel reservation?
- 7. What happens if I don't check in at my hotel?
- 8. What is the deadline for canceling or changing my hotel reservation?
- 9. What is the maximum number of rooms I can book per transaction?
- 10. What forms of identification should I present at check in?
- How do I book a hotel on www.via.com?
- There are three basic ways to book:
- Click the "Hotels" tab in the top navigation bar on any page to go to the main hotels page, where you'll find information on special deals and offers. Use the upper-left search area to find a hotel or click on a deal or special offer.
- Click the "Mystery Hotels" tab in the top navigation bar on any page to go to the mystery hotels page, where you'll find information on 4 star and 3 star hotels available at 2 star prices.
- Call us at 39414141 (local call from many cities in India).
- Do displayed room rates include service fees and/or taxes?
The room rates shown are inclusive of taxes and service fees on the hotel results page.
- What are my payment options?
- You have two choices:
- Pay at hotel. You can opt for Pay at hotel and we will confirm your reservation with the hotel and you can directly checkin and pay at the hotel.
- Credit Card/Debit Cards. You can pay online using your credit/debit cards of different banks.
- How will I know when my reservation is confirmed?
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- You will receive an email confirming your reservation.
- If you provide a mobile phone number, you will also receive a confirmation message.
Note: Be sure to provide at least one of the following in case there is a problem with your reservation: your mobile phone number and email.
We will send you a confirmation email after receiving reservation confirmation from hotels.
- How do I search for a hotel in a certain area?
On any search results page, you can see filter by areas on the left hand side which you can use to filter results within a specific area in a city.
- How can I change or cancel my hotel reservation?
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Click on the "My Account" link in the upper right corner of the home page after you login. Access your orders by searching for bookings there.
To completely cancel your reservation, click the "Cancel" button.
Any cancelation or change to the hotel reservation must be made before the hotel's deadline. After the deadline you cannot change or cancel your reservation online, but we may be able to assist you if you call us at 39 41 41 41 (within India local call).
All cancelations and changes are subject to fees or cancellation policy of the hotel.
- What happens if I don't check in at my hotel?
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If you don't check in at the hotel, you will not be refunded any money back.
- What is the deadline for canceling or changing my hotel reservation?
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The deadline for cancelations and changes varies according to the hotel.
We suggest you make hotel reservations atleast 3 days in advance.
- What is the maximum number of rooms I can book per transaction?
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You can book up to 8 rooms. Bookings for more than 8 rooms require multiple transactions.
- What forms of identification should I present at check in?
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Please present at least one of the following when checking in:
- Passport
- Photo ID Card
- Residential Proof
- Driving License