What People are saying
Pleasant Surprise
Ehjhayon 03/11/2017 16:18I booked this hotel for the low price, did not expect much which is good though, when I arrived, which was late, staff was very friendly and accommodating. I have been given room 121, ground area, room was neat and organize. It was queen size bed with almost all amenities such as ironing board, small fridge, desk, hair dryer and such. Breakfast was good and area was clean.
Will definitely will stay here. Thank you for the amazing staff. Keep up the good work.
Remodel - forgot the fire alarm updates
HENRY Hon 15/10/2017 23:10The hotel is going through a remodel that has a lot of good potential. The rooms are nicely furnished. The bed was very comfortable and the pillows are great. This is when it ends!
The fire alarm went off twice during the night; first was a supervisory alarm that implies that things are not right. Then at 6:15 am a fire alarm occurs, This causes an evacuation, it is then discovered that it is false alarm - faulty system. Now the effects: No water - hence NO showers, NO coffee, little juice, minimal breakfast items.
Non-responsive staff (only one person), and NO discounts. Amazing, since hotel posted signs stating that if you stain any of the linens/towels you will be assessed a $25 fee.
Also they are pet-friendly with specialized easy clean rooms but they charge an excessively high fee $25, most places are $0 to $15.
Mostly an unpleasant stay and forgettable, we will not return
Don't Stay Here!
Toni Aon 14/10/2017 21:36My sister and I stayed at this hotel last night. We were exhausted and happy to have a place to stay. While sleeping, the fire alarm when off early his morning. Everyone jumped up and went into the hallway. It went off for around 15 minutes with absolutely no information from hotel staff. We finally found out from another guest that it was fine to go back to our rooms. We decided after about an hour to go back to sleep. When we woke up we decided to call and see if we could get a late check out as it had been a long weird night. At that time I was told that he would check with his manager because many other guests had been asking because of the "water issue." I then asked, "What water issue?" He said that we did not have running water. We waited for him to call with an update as the check out time had come and gone. We went to the front desk to ask for another update about an hour later and was told that they were currently working on it. Mind you, we couldn't flush the toilet, brush our teeth, or shower. We waited in the room and they finally called to let us know it was on. My sister showered first and noticed a weird smell, I then showered and something looked weird so after finishing I decided to check the sink. The sink filled with completely brown water. My sister then went to the front desk to let them know that the water was brown and they said they were already aware of it. They offered us around $25 and said that this all they could do and that it wasn't their fault and apologized, we were not happy when we left. We totally understood that it was not the staff's fault, but felt like a little better communication would have been nice. I would not have showered if I had been told about the situation. I then decided to call customer relations for Choice Hotels. A representative there listened to my story and told me that she thought they were being more then fair. I left a hotel where I received interrupted sleep, a brown shower, and the inability to brush my teeth. I guess I'll take my $25 and find a shower somewhere, when I get it in 7-10 days!
Terrific Value
Rob Pon 14/09/2017 04:30I booked this Hotel because of its ratings, price, and proximity to the airport as I had an early flight to catch. The shuttle bus was right on time - 6:10am - and it was just a short ride to the airport. I did not have much time to enjoy the included breakfast so I wolfed down some eggs and hash browns. The hash browns could have been cooked a little more to my liking. The room was very well appointed with ample space for my needs. The neat feature I liked was the addition of the flexible cable reading lights that were mounted on the standard wall light. This feature I had not seen before. The bathroom layout was to my liking; shower/commode separated from the sink area. The Queen bed was comfortable along with a good pillow. I would stay here again if I were in Boise.
The desk clerk was very helpful with trying to get my laptop "shaking hands" with the WiFi signal. Seemed there was a problem with my laptop that I later got straightened out in the room after doing some Windows updates.
Disgusting Mold Issues
383kimberleyjon 13/09/2017 20:21Disappointing experience. Carpet was being replaced: we walked in hallways with sticky glue on cement surfaces. But that was minor compared to the state of our bathroom. Mold lined the gutter of the shower door, and mold issues were visible on the bath mat and drain inside the shower. I was so disgusted I took a note to the front desk suggesting the housekeepers be supplied with Q-tips + Clorox. But there's more: our window was broken; the side door to the building was broken and propped open with a rock! No security there! In the morning I observed a man try to eat a waffle without a fork-as there were only plastic spoons and knives available. In disgust he tossed his breakfast in the trash. I must commend the hard-working young man running both the front desk and the Breakfast Room! He must work 18 hours a day! Yes, this "hotel" is an affordable and convenient stopover for travelers. But we left with a bad taste in our mouths. I can only hope their remodeling project will include bathroom overhauls and hiring a professional locksmith to fix the side door issue!